Collector I

Position Summary

The Collector I is an entry level position whose responsibility is to process payments on pre-approved payment plans and assist the collections department to make outbound calls when needed.  This position will transition into a more experienced collector role with added responsibilities within the firm.  

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Take incoming calls to process payments on pre-approved payment plans
• Assist Collections Department in making outbound client calls when needed
• Follow up with consumers on missing agreements and stipulated agreements
• Perform data entry duties in collection system
• Review phone messages to be rightfully distributed to collection floor
• Contribute to meeting team and company goals

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED
• Previous experience in a customer service or call center preferred
• Positive and enthusiastic attitude
• Good oral and written communication skills
• Commitment to excellent customer service
• Proven ability to overcome difficult scenarios in a calm manner
• Proficiency with database software and MS Office Suite
• Accounts receivable experience a plus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential job functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment.  This position involves sitting most of the time.  Specific vision abilities required by this job include close vision, depth perception and color vision in reading a computer monitor.  Clear speech is needed to communicate on the telephone.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Pay:

$16.00 - $20.00 an hour 

PHYSICAL REQUIREMENTS

Sedentary work with repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal, reading, typing, and analyzing data. Work is performed in an office environment and requires the ability to operate standard office equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

The Moore Law Group is a drug-free workplace.

If you are interested in applying for employment with The Moore Law Group and need special assistance or an accommodation to apply for a posted position, contact our human resources department at HR@collectmoore.com or (714) 431-2012 ext. 251.